What Do People Ask When They Call a Law Firm?
How much do you charge? Can you take my case? Do I have a good case? What should I do right now? These are the real questions callers ask — and AI handles every one appropriately.
Understanding what callers actually ask when they call a law firm reveals the gap between what firms prepare for and what callers need. Firms prepare to capture case details. Callers want to know if the firm can help them, how much it will cost, and what they should do right now. AI intake bridges this gap by addressing the caller's actual questions while systematically capturing the intake data the firm needs.
Most Common Caller Questions
- How much do you charge? / How much will this cost?
- Do you handle this type of case? / Can you help with my situation?
- Can I come in today? / How soon can I see someone?
- Do I have a good case? / Is this worth pursuing?
- What should I do right now? / What are my options?
- Do you do free consultations? / Is the first meeting free?
- Have you handled cases like mine before?
- How long will this take to resolve?
How AI Handles Each Question Type
- Cost questions: explains that fees depend on the specific situation and offers consultation for details
- Practice area questions: confirms the firm handles that area and begins relevant intake
- Scheduling questions: offers available consultation times or explains the scheduling process
- Advice-seeking questions: empathetically redirects to attorney consultation — no advice given
- Experience questions: references the firm's practice areas without making specific claims
- Timeline questions: explains that the attorney will discuss timeline during consultation
Addressing the Real Question
Behind every caller question is a deeper concern. 'How much does it cost?' really means 'Can I afford help?' 'Do I have a good case?' means 'Is my situation serious enough to warrant a lawyer?' AI intake acknowledges these underlying concerns while guiding the conversation toward information capture and consultation scheduling — addressing the caller's anxiety while serving the firm's intake needs.
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