Intake Call Recording and Transcription for Law Firms

Every AI intake call is automatically recorded and transcribed. The recording captures the full audio of the conversation — including the caller's tone, emotion, and exact words. The transcription provides a searchable text version. Together, they give attorneys complete context for follow-up: the structured intake summary provides quick facts, the transcript provides exact language, and the recording provides emotional context.

What Recording and Transcription Provide

• Exact caller statements for case evaluation — not paraphrased summaries
• Emotional context — tone, urgency, and distress level audible in the recording
• Dispute resolution — if caller claims they said something, the recording confirms
• Training data — review recordings to improve intake configuration
• Quality assurance — verify AI is handling calls as configured
• Compliance documentation — records of what was and was not said during intake

Attorney Use Cases

• Pre-callback preparation — listen to understand caller's emotional state
• Case merit assessment — hear the caller describe the incident in their own words
• Conflict identification — exact names and details from the recording
• Matter complexity assessment — how the caller describes their situation signals complexity
• Referral decisions — recording helps determine if the matter fits the firm

Recording Management

Recordings and transcripts are stored securely and accessible through the dashboard. Retention periods are configurable to match firm policy. Recordings can be downloaded for case file inclusion or deleted when no longer needed. Access controls ensure only authorized firm members can access intake recordings.